A computer that runs hot, roars and takes two minutes to start is not necessarily at the end of its life. Dust in the fans, a full disk and programs launching at start-up explain most slowdowns. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include the diagnosis, a prior backup if agreed, internal cleaning, software clean-up, updates and a review of the machine's general condition.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
Everything is done online, and nobody takes the time to explain. A patient lesson, at your pace and on your own machine, lets you do on your own what used to block you: writing an email, filling in a form, calling family on video. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the lesson can include a review of your needs, a suitable progression, exercises on your own equipment, a summary sheet and a security review.
For a learner under 18, the lesson takes place in a shared room or with the door open, at an agreed time, with parents informed about the content, and on a parent's account for younger children. The lesson is also the moment to set up parental controls, explain what is never shared online — passwords, address, photos — and show how to report content or a contact that makes them uncomfortable.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A printer that refuses to join the wifi can cost you a whole evening. Setup sorts it in one go: drivers, network, printing from the phone and settings that stop ink being wasted. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include unboxing, connection, driver installation, joining the network, print and scan tests and an explanation of the settings.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A router tucked into a closed hallway halves the coverage. Placement, wifi channel and configuration often matter more than the speed advertised with the subscription. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include the installation, wifi settings, a room-by-room coverage check, connecting devices, securing the network and an explanation of the settings.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
Change the default password of the router and the wifi, and keep the new one to yourself: sharing it with a neighbour means opening your network and the devices on it. That is what a guest network is for. Remote access to a computer is opened only for the duration of the job and closed afterwards, and a code received by message is never given to whoever calls or writes to you.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
Video removes the journey and opens access to tutors who are not in your town. With screen sharing, the explanation is seen live, and the session can pick up where it left off. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the session can include a connection test before the first lesson, the agreed programme, screen sharing, exercises and materials sent afterwards.
For a learner under 18, the lesson takes place in a shared room or with the door open, at an agreed time, with parents informed about the content, and on a parent's account for younger children. The lesson is also the moment to set up parental controls, explain what is never shared online — passwords, address, photos — and show how to report content or a contact that makes them uncomfortable.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A computer that will not start or shows an incomprehensible error blocks everything else. An on-site diagnosis separates what can be repaired, what needs replacing and what is no longer worth the money. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include the diagnosis, an estimate before work, a backup if agreed, the repair or reinstallation, tests and an explanation of what was done.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
Losing photos or work documents is often worse than losing the hardware. Depending on the failure, some files remain recoverable, provided you stop using the device immediately. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include the prior diagnosis, an estimate of the chances of success, the recovery attempt, transfer of the recovered files and backup advice for the future.
No data recovery can be guaranteed: depending on the failure, some or all files may be permanently lost. As soon as data is lost, stop using the device and do not leave it running: every write reduces the chances. Do not open a hard drive yourself and do not install recovery software on the affected device. Agree in advance what happens if nothing can be recovered.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A well-configured network is noticed mainly when it goes unnoticed: no dead zones, no missing printer, no dropouts during a video call. That is configuration, not extra hardware. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include a coverage survey, configuring the equipment, sharing resources, securing the network, tests in each room and an explanation of the settings.
Change the default password of the router and the wifi, and keep the new one to yourself: sharing it with a neighbour means opening your network and the devices on it. That is what a guest network is for. Remote access to a computer is opened only for the duration of the job and closed afterwards, and a code received by message is never given to whoever calls or writes to you.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
Knowing how to build a pivot table or a clean layout saves hours every month. The training starts from your own documents, not from theoretical examples forgotten the next day. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the training can include a review of your level and needs, a suitable progression, exercises on your own documents, summary sheets and progress reviews.
For a learner under 18, the lesson takes place in a shared room or with the door open, at an agreed time, with parents informed about the content, and on a parent's account for younger children. The lesson is also the moment to set up parental controls, explain what is never shared online — passwords, address, photos — and show how to report content or a contact that makes them uncomfortable.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A badly configured antivirus, or two installed at once, protects poorly and slows the machine. The installation includes cleaning up first, correct settings and above all the habits that prevent most infections. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the job can include the diagnosis, removing unwanted software, the installation, the configuration, a first full scan and an explanation of the right habits.
An antivirus is downloaded from the publisher's official site, never from a link received by message, and only one antivirus is installed at a time. Updating the system and the software matters as much as the antivirus itself. An alarming window asking you to call a number, pay urgently or allow remote control is a scam: close the window, do not call back, and have the machine checked.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
A PC built for a specific use often costs less than an equivalent off-the-shelf model and can be repaired part by part. Choosing the components matters more than the brand: it is the balance between them that makes the machine. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Depending on the agreement, the service can include defining the need, the component list, the assembly, the system installation, the tests and an explanation of the maintenance to plan for.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
Building a small website, automating a spreadsheet, setting up home automation, configuring a phone or a tablet, putting an automatic backup in place, moving to a new device: some needs are not among the listed services. On Helplease, you describe your needs and the workers offering this service in Sao Tome and Principe are notified of your request.
Before choosing this service, check whether a more specific one exists: PC repair, clean-up, network, printer, router, antivirus, data recovery, PC building or lessons. Otherwise, describe the need and the equipment involved.
Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.
The device is unplugged before opening it, and a lithium battery that is swollen, punctured or getting hot is not handled: it is kept away from anything flammable and taken to a collection point. Components are handled on a clean surface with no liquid nearby, and screws and ribbon cables go back in order. A device still under warranty is not opened without checking what that implies.
The rate is agreed with the worker based on these elements.
Often yes for software or configuration; a hardware fault requires a visit.
Back up before the job; your files are neither copied nor kept.
Depending on the diagnosis; the estimate is given before any purchase.
The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.
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