Welcome to Helplease! We place great importance on protecting your personal information. This privacy policy explains how we collect, use, share, and protect your data when you use our application.

1. Information Collection

When you use the Helplease application, we may collect the following information:

• Personal Information: name, email address, phone number, profile photo, etc.
• Location Information: with your consent, we may collect GPS data to offer you nearby jobs.
• Payment Information: details related to transactions through secure payment service providers.
• Device Information: phone model, IP address, operating system, etc.
• Automatically Collected Information: cookies, server logs, advertising identifiers.

2. Use of Information

The collected information is used to:

• Allow you to access the platform's services.
• Facilitate the connection between clients and jobbers.
• Verify users' identities and ensure transaction security.
• Improve our application and services (problem resolution, development of new features).
• Send you important notifications regarding the application, as well as promotional offers (with your consent).

3. Information Sharing

We only share your personal data with:

• Third-Party Service Providers: to process payments, verify identity, or send notifications.
• Legal Authorities: in compliance with our legal obligations or in response to a judicial request.
• Business Partners: with your explicit consent, for special offers or additional services.

4. Information Security

We implement appropriate security measures to protect your personal information against loss, theft, or unauthorized access. All transactions made through the application are encrypted using secure technologies.

5. Data Retention

We retain your personal information as long as necessary to provide the requested services or to comply with legal requirements. You may request the deletion of your data at any time through our customer service.

6. Your Rights

As a user, you have several rights regarding your personal data:

• Access to Your Information: you can request a copy of the information we hold.
• Modification of Your Information: you can correct or update your personal data.
• Deletion of Your Information: you can request the deletion of your data under certain conditions.
• Data Portability: you can request to transfer your data to another service.
• Withdrawal of Consent: you can withdraw your consent at any time regarding the processing of non-essential data.

7. Cookies and Similar Technologies

We use cookies and other tracking technologies to analyze the use of our application, improve your user experience, and customize the services we offer. You can manage your cookie settings directly from your device or browser.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted in the application and will take effect upon their publication. We encourage you to review this section regularly to stay informed about the latest updates.

9. Contact

If you have any questions or concerns about our privacy policy, you can contact us at:

Email: [email protected]

Address: 71-75 Shelton Street, Covent Garden, London