Privacy Policy

Introduction

At Helplease, we take the privacy of your personal data very seriously. This policy explains how we collect, use, share, and protect your information when you use our home services platform.

By using Helplease, you agree to the practices described in this policy. We are committed to complying with the General Data Protection Regulation (GDPR) and all applicable laws.

The Helplease platform is published and owned by Pentacle HOLDING, the controller of your personal data.

Data collected

We collect different categories of data to provide and improve our services:

Identity and contact data

• First name, last name, date of birth
• Email address and phone number
• Profile picture and ID document (for providers)

Usage data

• Search history and requested services
• Communications with other users
• Reviews and ratings left on the platform

Payment data

Banking information is processed exclusively by our PCI-DSS certified payment providers (Stripe). Helplease never stores your full credit card numbers.

Location data

With your consent, we use your location to show you nearby providers. You can disable this feature at any time in your device settings.

Data use

Your personal data is used for the following purposes:

• Create and manage your user account
• Connect you with service providers
• Payment processing and invoicing
• Communication of important information (notifications, alerts)
• Improvement of our services and your experience
• Fraud prevention and security

Sharing & transfers

Helplease never sells your personal data. We only share it with:

• Other users needed to perform the service (clients/providers)
• Our technical providers (hosting, payment, email) under strict contract
• Competent authorities in case of legal obligation
• With your explicit consent for third-party partners

Cookies

Helplease uses cookies and similar technologies to provide you with a better experience, analyze site usage, and improve our services.

Types of cookies used

• Essential cookies — Required for platform operation (session, cart, security)
• Analytics cookies — To understand how you use the site and improve it (anonymized Google Analytics)
• Preference cookies — To remember your choices (language, currency, dark mode)

You can manage your cookie preferences at any time in your browser settings.

Security & storage

We implement technical and organizational measures to protect your data:

• SSL/TLS encryption for all communications
• Passwords hashed with bcrypt
• Servers hosted in ISO 27001 certified data centers
• Regular security audits and penetration tests

Despite all our efforts, no system is perfectly secure. In case of an incident, you will be informed in accordance with the law.

Your rights (GDPR)

In accordance with the GDPR, you have the following rights over your personal data:

• Right of access — Obtain confirmation that your data is being processed and get a copy
• Right of rectification — Correct inaccurate or incomplete data
• Right of erasure — Request deletion of your data under certain conditions
• Right of portability — Receive your data in a structured and readable format
• Right to object — Object to the processing of your data for legitimate reasons
• Right of restriction — Request suspension of data processing

To exercise these rights, contact us at [email protected]. You also have the right to file a complaint with the CNIL or your country's data protection authority.

Data retention

We retain your data for the following periods:

• Account data: throughout the use of the service, then 3 years after last login
• Billing data: 10 years (legal obligation)
• Cookies: maximum 13 months

Contact

For any questions regarding this privacy policy or your personal data: