Online video lessons

Online video lessons — Mozambique

Video removes the journey and opens access to tutors who are not in your town. With screen sharing, the explanation is seen live, and the session can pick up where it left off. On Helplease, you describe your needs and the workers offering this service in Mozambique are notified of your request.

What the service covers

• private lessons at a distance;
• guided computer support;
• screen sharing and demonstration;
• materials sent after the session;
• short, regular sessions.

Depending on the agreement, the session can include a connection test before the first lesson, the agreed programme, screen sharing, exercises and materials sent afterwards.

Key points

Minors and online use

For a learner under 18, the lesson takes place in a shared room or with the door open, at an agreed time, with parents informed about the content, and on a parent's account for younger children. The lesson is also the moment to set up parental controls, explain what is never shared online — passwords, address, photos — and show how to report content or a contact that makes them uncomfortable.

Data and passwords

Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.

What affects the price

• nature of the problem;
• equipment involved;
• length of the job;
• parts or licences needed;
• travel or remote support.

The rate is agreed with the worker based on these elements.

Frequently asked questions

Can the work be done remotely?

Often yes for software or configuration; a hardware fault requires a visit.

Is my data safe?

Back up before the job; your files are neither copied nor kept.

Will parts or licences need buying?

Depending on the diagnosis; the estimate is given before any purchase.

What information should I give?

The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.