Data recovery

Data recovery — Cape Verde

Losing photos or work documents is often worse than losing the hardware. Depending on the failure, some files remain recoverable, provided you stop using the device immediately. On Helplease, you describe your needs and the workers offering this service in Cape Verde are notified of your request.

What the service covers

• files deleted by mistake;
• unreadable hard drive or SSD;
• corrupted USB stick or memory card;
• data from a broken phone;
• transfer to a new device.

Depending on the agreement, the job can include the prior diagnosis, an estimate of the chances of success, the recovery attempt, transfer of the recovered files and backup advice for the future.

Key points

Recovery: no guarantee

No data recovery can be guaranteed: depending on the failure, some or all files may be permanently lost. As soon as data is lost, stop using the device and do not leave it running: every write reduces the chances. Do not open a hard drive yourself and do not install recovery software on the affected device. Agree in advance what happens if nothing can be recovered.

Data and passwords

Back up your important files before any work: a repair may require a reinstallation. Do not share your passwords: open the sessions needed yourself and change them afterwards if you typed them in front of someone. Your personal files stay confidential, are neither copied nor kept, and no unlicensed software is installed on your equipment.

What affects the price

• nature of the problem;
• equipment involved;
• length of the job;
• parts or licences needed;
• travel or remote support.

The rate is agreed with the worker based on these elements.

Frequently asked questions

Can the work be done remotely?

Often yes for software or configuration; a hardware fault requires a visit.

Is my data safe?

Back up before the job; your files are neither copied nor kept.

Will parts or licences need buying?

Depending on the diagnosis; the estimate is given before any purchase.

What information should I give?

The equipment, the system, the exact error message, how long it has been happening and what changed before the fault.