Water heater / boiler servicing

Water heater and boiler servicing — Swaziland

Annual servicing is not a formality: it extends the appliance's life, reduces consumption and above all checks the safety devices and the flue, which is what protects the occupants. On Helplease, you describe your needs and the workers offering this service in Swaziland are notified of your request.

What the service covers

• cleaning the heat exchanger and burner;
• checking the safety devices;
• verifying combustion and the flue;
• descaling according to water hardness;
• service certificate issued.

Depending on the agreement, the visit can include cleaning, safety checks, flue verification, adjustments, a function test and the issue of the service certificate.

Key points

Gas, combustion and carbon monoxide

A gas water heater is not handled yourself and requires permanent ventilation that is never blocked. Carbon monoxide cannot be seen or smelled: headaches, nausea, tiredness or dizziness affecting several people, or easing when you go outside, mean opening the windows, switching the appliance off, going out and calling the emergency services. If you smell gas, touch no switch and call from outside.

Quote and vigilance in an emergency

An emergency call-out is still a service that can be discussed: ask for the estimated amount before the work starts, a detailed invoice at the end, and refuse to sign a document you have not read. Be wary of anyone piling up unjustified replacements, demanding immediate cash payment or refusing to put their estimate in writing. The worker must be qualified for the work concerned.

What affects the price

• nature of the work;
• equipment and parts;
• difficulty of access;
• length of the job;
• number of units involved.

The rate is agreed with the worker based on these elements.

Frequently asked questions

Is a quote given beforehand?

Yes: ask for the estimate before work starts and a detailed invoice at the end.

Do I need to be there during the work?

At least at the start and at the end, for the explanation and the tests.

Is the equipment tested before leaving?

Yes, a function test is carried out and the settings are explained to you.

What information should I give?

The make and age of the appliance, the exact symptom, a photo of the rating plate and any access constraints.